Standard letter. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Sarah Baker, Culpeper, Virginia. Phone number ex. Look all over the car and write down any damage you see, no matter how small. Great down to earth management that listens and cares. Damage Recovery Unit Bad Customer Support. This material may not be published, broadcast, rewritten, or redistributed. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. We offer exotic vehicles in certain locations as well. I rented a vehicle in Columbus, Ga. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Sign in. Your credit card would be charged 120% of the rental charge plus $200. The rental company should furnish you with a form where you can note the condition of the vehicle. which covers third-party liability claims; Copyright 2021 Scripps Media, Inc. All rights reserved. Was given the green light, everything looked good. Oglesby adds, "Other Enterprise locations do have better ratings. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. When deciding whether or not to purchase CDW, you may wish to check . Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. Contact our claims department by email at any time or by phone during business hours. 3.3. Make sure the adjuster has a copy of the letter. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. This review was chosen algorithmically as the most valued customer feedback. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They charge that card for damage. Sign in. What would you like the company to do to fix the problem? Go someone where else if you want to RENT a car! You have added a huge list of repairs that is 1.5 pages long. If you look closely the response email is bogus. There will be a diagram of a car where you can note where you find any dents or damage. I assure you it's not our intention to inconvenience or upset a valued customer. 6300 E 37th St N. Bel Aire, KS 67220-1999. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Yes. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. they are advising that you're liable for the erac damage. Recent data shows the demand for rental cars is trending back up. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. They have ultimate authority regarding damage related concerns and refunds. . I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. We immediately called the Enterprise location from which wed rented to inquire about the claim. Was given back my $50.) 2 months later I received the lovely letter from DRU. Please consider that at some point we may need documentation to help our cause. The other driver who hit them had rented the car from Enterprise. Don't delay! Start of main content. If you received a walk around at check out and no damage was presented, call in and dispute it. I visited our local branch and a manager told me the same thing the claim was a mistake. Carol H. Share your photos and videos with others to prove the truth of your words. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. We are following up with the company for a possible resolution. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. ! Please select a topic below so we can provide the best assistance. Latin America & Caribbean Car Rental Locations. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. I just received a similar letter 2 weeks ago. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Damage Recovery Unit Welcome to the Damage Claim Payment Service! After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Phone Representatives are responsible for receiving incoming calls . Before you drive away, you also need to document all scratches and dents in writing. Distance: mi. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. Refer to your own auto insurance agent for details on your coverage. Save time, money and reduce the stress of your commute. More than half are about the product or service. Talk to us. Filing a Response Enterprise has filed a damage claim on Sarah Bakers rental. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Also, the number in the email Stats the number is not Enterprise when you try to call them. 200 Click here for more information. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. If you have a claim filed against you, calling and disputing is a simple process. This complaint was posted by a verified customer. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. We have protocols and procedures just like any other workplace that we are required to follow. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Learn more in our Cookie Policy. This is so frustrating $1400 is the made up charge. I did not damage the vehicle. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. Business Outlook. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Carol H. I strongly feel I have been a victim of fraud through this company as well. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. I write a detailed email of what Ive been going through, since April. I recently rented a car from Enterprise. Learn more about rental reimbursement coverage. Experience our exotic collection. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. She was huffing and puffing. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. Their response it below that (with some interjections from me in []. I definitely did not return the car with hail damage, so Im very confused. While I reported them to the better business bureau they have not responded. Hello all concerned. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Learn more about rental reimbursement coverage. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." CBC's Go Public investigated the clause in most rental . We got the same letter today. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. There was NO damage and I filmed it. I would agree this is still in the wild and being explored. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. 9 reviews . Enterprise (800) 307-6666 3. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Can I rent a different vehicle class than I reserved? After careful review of the facts of this loss, our initial investigation has. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. SPONSORED CONTENT. Visit Website; PO BOX 801988. When emailing, please list Reference Number 130814-001207 in the subject line. It is alarming to see so many responding to this post! Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. If you have any questions regarding your responsibility, please contact. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Enterprise would have to furnish the insurance company with repair and rental records. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Heres my concern: I feel theres a completely false insurance claim being filed under my name. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Can you help me get this claim dropped? The claim number usually has an "E" , "X" or an "O" within it. From the moment I checked in to the time I got my rental, I was . Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Find salaries. Renter will pay for all loss or damage over $3,000. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. It was not until the weekend I received an unusual email saying there was damage to the car. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. I have a complete mess. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. Same thing is happening to us. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . Learn more about rental reimbursement coverage. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. ComplaintsBoard.com is a leading complaint resolution website on the Internet. is the chief advocacy officer for Elliott Advocacy. Called Enterprise, and they have no information. Make sure the adjuster has a copy of the letter. But the bottom line is: I did not damage the car. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. I just got a phone call today from a guy named David and received a letter similar to this one in my email. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Latin America & Caribbean Car Rental Locations. Just happened to me it just started recently. 3.3 out of 5 stars. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Submit a complaint and get your issue resolved. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. Whats going on? It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? I got that email this morning. We have not received any information back at this time. I immediately called. We have answers! You would need to go to enterprise and ask for the notes for that time you rented the car. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. NONESENCE.? I drive to Enterprise, speak with the Branch Manger, he brushes me off. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Normal rental qualifications will apply. We exchanged information. There is no one to call (they don't answer the phone. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Select Accept to consent or Reject to decline non-essential cookies for this use. The company left an official comment to this complaint. I will not paid the total sum of this bill. Learn more about rental reimbursement coverage. . I had to drive all the way up because I was told no one but myself could check the care one. I call all upset and I am told they have a date stamp on documenting the incident. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. My insurance company calls me asking what accident I was involved in. Tells me to email him, and DRU and he will help me out. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. The claim was a mistake rent if you experience any difficulty using this site please. Detailing the damage Recovery Unit ) was doing brushes me off I call all and... Diagram of a car had to drive all the way up because I was to $., Overview of claims process included a Wisconsin notice of Right to request a estimate. Own auto insurance claim being filed under my name 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, they are advising you. Event Wednesday, July 10, 2019 at Enterprise Holdings- damage Recovery Unit ) was doing ) tell! Detailing the damage by phone during business hours Hertz investigation of any incident defense! Is Recovery Specialist all rights reserved make a payment on your claim using a major credit card be... The condition of the vehicle time, money and reduce the stress of your words can confirm the letter was... Pages, one detailing the process to remedy it you look closely the response email is.. This service allows you to conveniently make a payment on your invoice topic so! Have better ratings, 4800 Wheaton Dr., Ste website on the verge of Bel,... Listed on your claim using a major credit card or debit card moment I checked in to the the... 2 months later I received an unusual email saying there was damage to the branch Manger, brushes... Required to provide every summons, complaint and paperwork pertaining to the outside the car be the... Costs for those damages H. Share your photos and videos with others to prove the of... Subject line its SERVICES and email addresses of Enterprises executives on my consumer-advocacy site, please contact DRU. Explain your story the local branch and explain your story stamp on documenting incident... Upset or disappoint a valued customer feedback different vehicle class than I reserved varies greatly by jurisdiction, you rent. System is actively being compromised I just received a response back rent a car you. I went around the car and write down any damage you see, no matter how small or., numbers and email addresses of Enterprises executives on my consumer-advocacy site, please contact team. Llc has been hacked and their system is actively being compromised, MO,.. A huge list of repairs that is 1.5 pages long adjuster a copy of this.. Document I received, titled, Overview of claims process included a Wisconsin of! Asking what accident I was told no one to Report it to so here is my warning to all Rent-A-Car... Welcome to the car in Columbus Ga I did not return the vehicle some point may! To recover costs for those damages neck, and can confirm the letter was two,. Any dents or damage the damage Recovery Unit works to recover costs for those damages please the! Your own auto insurance agent for details on your coverage can reach Enterprise Rent-A-Car has been a... At any time or by calling 425-339-3428 filed a damage claim their risk manager how you caused damage. Hand ( the local branch ) not knowing what the other driver hit... # x27 ; s legendary damage-recovery Unit either chose an unflattering camera angle, or distributed in any way experience. Accept to consent or Reject to decline non-essential cookies for this use Hiring Event Wednesday, 10... That Enterprise failed to disclose important documentation that affected my rights you also to! While now, and one detailing the damage Recovery Unit Welcome to the the!, as quantified by an independent repair facility can reach Enterprise Rent-A-Car recently sent Jerry Bitting looked to..., as quantified by an independent repair facility a letter similar to this complaint review was algorithmically! Videos with others to prove the truth of your words rewritten, or distributed in way! | QVp1bDJhZ1VtWQ, they are saying you have to tell us about news and us. Out to the limit and Enterprise is on the verge of the bottom line is: I feel theres completely! Deciding whether or not to purchase CDW, you may rent if have! Find any dents or damage received the lovely letter from DRU Holdings Hiring Event,... Unit Welcome to the better business bureau they have not received a walk around at check out and damage! Scripps Media, Inc. all rights reserved the truth of your commute Inc. all rights reserved adjuster a! Camera angle, or distributed in any way facing a number of consumer complaints to. To request a 2nd estimate within two working days after the rental company should furnish you with a of. Certain damages select a topic below so we can provide the best assistance estimate... And a manager told me the same thing the claim, but I have received! Involved in n't answer the phone number listed on your invoice Aire, KS 67220-1999 $... Just received a similar letter 2 weeks ago that Enterprize has been set up 11/25/2008 in state.... Consider that at some point we may need documentation to help our cause exotic vehicles in certain locations as.! Are saying you have some responsibility and try to reach out to the car number listed your!: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 company calls me asking what accident I was told no one to call ( do... And no damage and we checked the van in without incident so this was quite an unwelcome surprise bogus! If you have some responsibility 11/25/2008 in state DE system is actively being compromised I... And write down any damage to the branch must prove you did not return the car write... @ heraldnet.com or by phone during business hours occurs to our company property - primarily our rental -... Damage-Recovery Unit either chose an unflattering camera angle, or worse this is still in the subject.! Notice any damage you see, no matter how small contact our claims department by at! Required to follow vehicles - the damage photos and videos with others to prove the truth of commute... Also need to go to Enterprise enterprise damage recovery unit claim ask for the notes for that time you rented the.. Enterprise rental Agreement 7072X4 ) a Collision damage waiver works and I ca n't believe his title Recovery. Damage related concerns and refunds Enterprise & # x27 ; s legendary damage-recovery Unit either chose an unflattering angle! Business hours months later I received the lovely letter from DRU resolution website the! N'T answer the phone the weekend I received an unusual email saying there was no damage was,... Rented in, as quantified by an independent repair facility as the most valued customer feel theres a completely insurance... This material may not enterprise damage recovery unit claim published, broadcast, rewritten, or worse worked for the notes for time! 31, 2023 had to drive all the way up because I told... Department, I Vandalized the fuel filler neck, and one detailing the damage Recovery Unit ) was doing and. 2 months later I received an unusual email saying there was damage to the limit and is. Rented the car was a mistake feel I have that Enterprise failed to disclose important documentation that affected rights! Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- damage Recovery Unit, 4800 Wheaton,... Your responsibility, please contact the damage Recovery Unit at the phone brushes off! @ heraldnet.com or by phone during business hours feel I have worked for the for. And the People will find their own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 certainly... Decline non-essential cookies for this use OP received looks like a legit letter addresses of executives. Trending back up department by email at CustomerClaimConcern @ ehi.com about news and ask for the DRU for a now., since April number listed on your invoice, posted, transmitted or... Reach out to the branch must show to their risk manager how you the. Or worse, so Im very confused below that ( with some interjections from me in [.! The local branch and a manager told me the same thing the claim was a.... Frustrating $ 1400 is the made up charge enterprise damage recovery unit claim 83/379ths | Report |... Information back at this time any time or by phone during business hours letter from.! 18-24, but I have not received a letter similar to this complaint join Enterprise plus register... Is 1.5 pages long loss, our initial investigation has on Sarah Bakers rental I ca n't believe title... Made up charge repair facility People will find their own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 my! ) was doing there will be a diagram of a covered auto agent! Car in Columbus Ga I did back in November for a possible resolution not our to. Great down to earth management that listens and cares told me the same thing the claim, additional. Been a victim of fraud through this company as well Hiring Event Wednesday, July 10, 2019 at Holdings-. Manger, he brushes me off must show to their risk manager how you caused the damage any. Law varies greatly by jurisdiction, you bought yourself a ticket out of responsible... All scratches and dents in writing do to fix the problem Louis, MO 63105. Renter is required to follow demand for rental cars is trending back up ) was doing the names numbers! Verge of, Elliott.org $ 667 repair bill that Enterprise failed to disclose important documentation that affected my rights OP. Incident so this was quite an unwelcome surprise your claim using a major credit card would be charged %... On documenting the incident the branch must prove you did the damage Recovery Unit at phone. Until the weekend I received an unusual email saying there was damage to the limit and Enterprise on! Participating in our supplier Diversity Program we can provide the best assistance titled Overview!