Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Blood tests from 29. I purchased Day 2 & 8 tests on the 25th September and I have never received them. On my complains got auto emails. Companies can ask for reviews via automatic invitations. Criminal practices in a time of national crisis. Anyone can write a Trustpilot review. 2023 Trustpilot A/S. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Similar to everyone else, ordered Day 2 and 8 tests. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. I would have given them a zero star if possible. Covid19 testing, Coronavirus testing. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. We also ensure all reviews are published without moderation. Email us with the subject header as PIN NUMBER2. It was immediately taken care of and within less than 24 hours I had my negative certificate. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. !I would not recommend these con artists AT ALL! What shocks me the most is the blatant and wilful disregard. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! We use dedicated people and clever technology to safeguard our platform. Nothing arrived. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. The bar codes are printed on the PCR tubes I have used many times before. Atleast you could use 130 for good cause!! My husband and I needed Day 2 tests for our return to the UK. Amex dispute raised to try to get my money back. Never received my day 2 covid test. The stuffs are so professional. Your experience matters. Calling Atruchecks useless is an insult to the word useless. I have now read hundreds of reviews describing similar experiences. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. DO NOT use this company!!! Information on how to return your PCR swab sample will be in the box. In short, would NOT recommend the company. Your experience matters. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. Where is the justice in all of this?? I have also just received an mail from Randox stating that they have not received my swab. Probably one of Matt Hancock's family or friends. SCAM!! In the end I gave up in frustration. All reviews since June . Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. The links on its website to its Facebook site are broken, or nonexistent.. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. Is a direct competitor to a business you own or work for. Find out how we combat fake reviews. Verification can help ensure real people write reviews about real companies. Shocking service. Hopefully you'll do the needful soon. It goes against our guidelines to offer incentives for reviews. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. You're employed by or work for, or. Atruchecks T&C apply found at www.atruchecks.com. Scammers. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. We promise to answer all queries at the earliest convenience. No responses by email. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. !This is a supposed government approved company. I have seen fraud company's in India but wondering is it the same in UK also. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. This should have been 0 star!Day 2 and 8 kit ordered but none received. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Anyone can write a Trustpilot review. Scammers!! Here are 8 tips for writing great reviews. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. But then they sent a photo to say the test was delivered.which is correct one was but never two. It goes against our guidelines to offer incentives for reviews. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! We appreciate the anxiety and wish to reassure you that you will have your kits. Trustpilot Alternatives 1. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. I have seen fraud company's in India but wondering is it the same in UK also. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. Avoid! Scrambled to book a test at Edinburgh Airport. This is an important test that gives you an insight into things you can change to make you happy and healthy. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. I had a very bad experience with Atruchecks. Not one. One big scam from a government backed company run by a conservative candidate. I wish I'd looked here before ordering day 2 tests. !The telephone number is also an automated response that tells you to email them!!!!!! Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Bought a test, paid 26 for it to arrive quickly. A positive result will confirm the detection of COVID-19 IgG antibodies. Avoid. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. Test kit never arrived, no customer contact number, no response to emails. They sent a lateral flow kit which is 1/3 the price. A negative result indicates that you have not been infected by the virus. I am speaking with trading standards regarding this. Are the testing centres open on weekends ? Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Suggested companies are based on peoples browsing tendencies. We use dedicated people and clever technology to safeguard our platform. It doesn't cost this much. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. This is an important test to help track changes over time to ensure peak health and fitness. | Read 681-700 Reviews out of 1,532 I paid 121.99 including postage. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! Here are 8 tips for writing great reviews. I'm livid. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It is a Fit to Fly certificate based on your result being negative at the time of testing. DHL was contacted too, but nothing was ever received to start with. | Read 1,201-1,220 Reviews out of 1,531 No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. The number in the website go unanswered or automated response. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. I'm chasing it but it seem very complicated. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Avoid at all cost. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. and this has delayed our Quality Control checks. Your experience matters. Booked a pre departure test for my children as this company featured on the Gov.uk site. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. 16 tests included. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. So we cannot get test registered or get money back. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. This is not acceptable. Suggested companies are based on peoples browsing tendencies. I cannot register it as it asks for a bar code. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Test taken in person at test centre in Solihull 03.06.21. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. I've emailed serveral times tried ringing. That was back in May. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. I dispute the transaction and they claim it was delivered. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. Anyone can write a Trustpilot review. Join the 1,633 people who've already contributed. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. Sent in early June. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. I paid 121.99 including postage. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Surely this is THEFT!!! I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. | Read 141-160 Reviews out of 1,532 Thank you for the easy service. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. 2023 Trustpilot A/S. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. please avoid. Join the 1,619 people who've already contributed. Suggested companies are based on peoples browsing tendencies. Terrible terrible company do not use. I may be forced to involve the police. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Use the clinic finder at the checkout to find the nearest partner clinic to you. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. Day 2 and 8 tests never arrived. I ordered a 2 and 8 day covid test kit. However, for our South Ruislip site results are same day before midnight. I had to use the NHS testing service instead. Your experience matters. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Don't buy from these guys. Join the 1,619 people who've already contributed. | Read 1,061-1,080 Reviews out of 1,533 3 days turnaround. i BOUGHT AND PAID FOR A DAY 2 pcr test. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Here are 8 tips for writing great reviews. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Poorest service ever probably a scam. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. We use dedicated people and clever technology to safeguard our platform. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. . I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! THIEVES!! Avoid. Please give my money back. Over 600 tests. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. Most likely I have already lost 122, but still hope they have decency to refund it at some point. | Read 41-60 Reviews out of 1,544 Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Please avoid this company. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. This company is a fraud. Avoid them, and choose another supplier. All rights reserved. Very unethical and misleading. Government-backed Atruchecks faced wrath of customers after delayed tests. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. No one picks up the phone and there are no replies. Confidential results They only give an automated response. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. I wrote a letter no reply. DHSC points customers who are let down to trading standards. Untrustworthy, unreachable, unresponsive. It helps millions of users across the globe in gathering information regarding their products through their user base. Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. I paid 121.99 including postage. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. How many stars would you give atruchecks.com? Voice your opinion today and hear what 1,619 customers have already said. UK wide. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. they charged 39 and a further 16 for DHL delivery Con 1. They help you relax. Booked day 2 & 8 tests before travel to the UK that never showed up. No reply on the emails and call has not been answered after several days it just disconnects. Cost us in terms of money, stress and time. I have been in the UK for 3 days and have been trying to contact them since my arrival. | Read 641-660 Reviews out of 1,541 All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. 2023 Trustpilot A/S. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. Atruchecks's kits failed to show, but there's been no refund. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . Find out how we combat fake reviews. Ordered covid tests. If this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to date UK Government guidelines. We would advise you to do your day 2 test as soon as it is with you. Verification can help ensure real people write reviews about real companies. It appears they forgot to send a follow up instructions. Fraud.Paid over 200 for 2 x Days 2/8 tests. I had to call the bank and gov.uk to report this company as a scamming. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Ordered for day 2 and 8 COVID-19 test kits. Company said I would get refund within 28 days. 4 unanswered complaint emails - this company is an absolute sham - do not use! are much reduced. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also offer home or workplace visits by a qualified nurse. How many stars would you give atruchecks.com? It goes against our guidelines to offer incentives for reviews. Guaranteed Results next day. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. Your experience matters. Avoid them, and choose another supplier. All results will be reported to Public Health England. Find out how we combat fake reviews. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Follow three easy steps which help you take control of your health. Numerous emails and web forms have gone unanswered, he writes. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. The system enables the use of various . Very grateful to them. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. As a UK citizen living abroad I have flown back to the UK to renew my passport. Some big kickbacks for sure. Also an automated response a photo to say the test was delivered.which is correct was. N'T dispatched until 2 days after our order, effectively rendering them useless UK to! Negligently approving this crew clearly have a contract with Boris Johnson and his mates and are profiteering from.. The price vast majority of businesses on Trustpilot report kits never arrived, no answer emails... Incompetent and has taken 166 from me that no amount of money, stress and.! Looked everywhere for a registered UK Nurse to visit your home or workplace to help collect your sample. 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