File a complaint to Raymour & Flanigan Furniture. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! All business will get complaints. Here, Raymour and Flanigan offers over 400 stain-resistant styles. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. There can also be a minimum $100 charge for smaller purchases. Share your photos and videos with others to prove the truth of your words. Anyone ever deal with Raymour and Flanigan warranty? The set costs thousands of dollars. Springfield Gardens, NY. It may not be copied without the written permission of Ripoff Report. Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! Also the recliner I purchased is not that comfortable as a floor sample, and the box springs were 9" with the high bed(also purchased same place) and high mattresses, so we were not able to use them, but when I was trying to return I was told that no returns on this items, finally agreed on replacing. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. It has created pressure on the soft tissues of the forearm-elbow. The latter is one of the most sophisticated cooling technologies in the mattress industry today. Ashley HomeStores and Raymour & Flanigan have everything you need for outdoor seating, dining, lounging and decorating. Terms The entire experience was so bad and I would never order from the again. Different shoppers have different preferences for shopping in store or online for furniture and home decor. Re: *did you get the raymour and flanigan protection plan? Raymour and Flanigan presents some of the most competitively priced furniture pieces with inviting discounts. This mattress retailer offers a variety of payment and financing options to suit your specific needs. Furthermore, this Sea Drift Wicker and Teak 4-pc. This could not be fixed and Raymour was no longer selling the couches/recliner and none could be found even as a sample on the floor. Currently 202766 users on the LIFamilies.com Chat, Got a bunch of furniture at Raymour and Flanigan yesterday 20% off!! Just had leather couch delivered and when reading what was covered under the $149. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busywell so are WE! customers to them. In this category, this brand offer over a thousand lovable options. In addition to these alternative financing options Raymour & Flanigan offers traditional purchase opportunities. Their styles and makeup are diverse, featuring pure leather to microfiber upholstering. Some of them cannot be trusted!! Their fine print and refusal to cover my legitimate damage to this defective product has cost them a long time customer. Raymour & Flanigan offers a 5-year protection plan. While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. We had ordered porch furniture last year and it too came slightly damaged meaning the sectional ends never met correctly, looks terrible so we but it in a corner and shifted the pillows to cover the flaw. If a company has a Visit Site and/or phone number next 13 reviews of Raymour & Flanigan Furniture and Mattress Store "My husband and I went to Raymour and Flanigan to purchase a mattress and bedroom set. Customers can find locations in major cities across the Northeastern U.S., including Boston, New York, and Philadelphia. Most of the differences between these two brands involve their store locations, warranty policies and delivery services. Delivery includes unlimited furniture items and full white-glove delivery. When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. 637 0 obj <>stream Read eye-opening Raymour And Flanigan mattress reviews from real customers that are proven and trusted. Mind you, she's alone and no one sits on there but her. We have the plan and the timeframe. Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. He again says someone will be in touch. Arm is sitting directly on wooden support. We had purchased the extended warrant, which cost us hundreds of dollar more, at the time of purchase so we were told there would be "no problem" getting that fixed. Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. Its location on this page may change next time you visit. The Platinum protection plan is pure junk and service is rude and unaccommodating! 72c ^fl3g5abOX9 RX. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables My experience is courteous service, professionalism, quality products. Its showrooms and website offer furniture and decor for all the rooms in your home including kids rooms and mattresses. This is the best way to manage and repair your business reputation. and our This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. She said they don't cover "over-use" damage. Now they are denying repairing scratched from the cats! I was also not notified that any repair needs to be called in within 72 hours. However, if your dog cuts your couch is isn't covered. If youre planning on furnishing an entire home, or looking for home design help, Raymour & Flanigan has in-store home furnishing experts who can offer personalized, experienced attention to your home design aspirations for free. I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. Please AVOID this company at all costs. ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22 k>'pJNR8APA SR3N!b>5Cp)4--3|]p2rKVBhJ& 8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J And they don't do exchanges or refunds. Major flaw in workmanship, assembly and manufacturing. our Best Company for Business product. Mattress, furniture and Platinum coverage plans available. It also has a lease-to-own program through Progressive Leasing. Items that are available only online are eligible for returns for no charge. (It dropped in the front and turned into a sliding board when reclined.) For smaller decor, the brand uses mail and courier systems. When I called to schedule my appointment they said animal damage was covered. Raymour & Flanigan Manager Steve Tucker Raymour & Flanigan Manager Steve Tucker was very helpful with our furniture exchange, he was very informative and knowledgeable about the furniture at Raymour & Flanigan, and if it wasn't for the Platinum Plan we purchased originally we would have never been able re-choose for a replacement. The people who handle the phone part of this are LOW-RENT, apathetic and have ATTITUDE. Unlike Ashley Furniture, Raymour & Flanigan is a regional brand. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. At that time we went with a reselect. Both brands offer a wide array of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas. The person asked if I had pets and I said yes. This cuts through recliners equipped with premium plush leather decorations (which cost more) to those with ready fabric upholstering. When we moved into our apartment we purchased a mattress, entertainment center, coffee table, end table, sofa and chair.TOTALLY WORTH IT! The brand also runs an online shop to reach anyone outside the brick-and-mortar service area. Privacy Policy. All items are placed for you. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. Some important variations set these two brands apart when it comes to in-home delivery services and shipping. David T on 7/82021. We say "may" because it seems that not all items are included in the company's free shipping policy. Anyone ever deal with Raymour and Flanigan warranty? Last summer I made a complaint because 2 of the zippers broke on my cushions when I attempted to remove them and wash. Depending on the size and weight of your items, Ashley Furniture offers several delivery options. When checking locations, you may find that either Ashley Furniture or Raymour & Flanigan has more brick-and-mortar stores near you. I called the protection plan claim filing number and gave my information. FAQ. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! We have never had leather furniture and didn't know how our 2 cats would react so we signed up for the $250 platinum plan. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. It is not a loan, credit, or financing. identified as such in the Company Details section of their profile. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. We got it. *did you get the raymour and flanigan protection plan? Get buying tips about Furniture Stores delivered to your inbox. Going for famously luxurious brands will cost you a fortune. Assembly is available on some shipped items but not all. Raymour & Flanigan Furniture has won numerous awards in its history. If youre looking for design assistance, Raymour & Flanigan offers free, in-person consultations with design specialists in its showrooms. Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information Most discussed complaints Platinum coverage warranty Raymour & Flanigan Furniture alternatives This will surely increase the credibility of your complaint. Later informed this is how manufacturer built. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. Yes, Raymour and Flanigan furniture ticks both boxes. h7Qja_C"! 'wF.],oFR! Specifically, Raymour and Flanigan stores are distributed through seven American states, including major outlets in New York, Philadelphia, and Boston. The cold hard truth is that only 5-10% of customers who purchase the plans ever end up using them. I informed her that I was unaware of this and never told. Why Ripoff Report will not release author information! Do their products last? I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. This complaint was posted by a verified customer. The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. We were also tricked into the protection plan and they too told us that Cat damage would be covered!. About 2 years ago, I called to file a clain on my Platinum Protection Plan related to a "rip in the cushion." No credit history is required however, Progressive Leasing will obtain information from consumer reporting agencies when you apply for a lease. I am filing a complaint. Nikon D3000. ETA: I don't remember what the actual cost of my protection was but I remember it wasn't bad compared to how much I was spending overall anyway, which is why I agreed to it. What does frugal do? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Well start sending you the news you need delivered straight to you. Raymour & Flanigan has a very strict return policy that you should be aware of before making a purchase. All rights reserved. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Don't trust their sales people. When you spend $2500 at Raymour & Flannigan, receive up to 20% off your entire order. There is no free mattress trial period. For even more savings, shoppers can browse around an Ashely Furniture or Raymour & Flanigan outlet store. Now sadly we are left feeling that despite previous complaints on their website and the fact the same couch but different color was manufactured with arm pads/pillow they will try to dismiss us send another technician to say the same thing "how made" and leave us with an unsafe injurious couch. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. Again they say someone will be in touch. In 2007, it was named "Newsmaker of the Year" by Home Furnishings Business. Raymour & Flanigan sells a Platinum Protection Plan for furniture items purchased. We value your privacy. I know that they offer the fabric protection for $160. Delivery was put off for MONTHS. Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. She prompted me with questions that were intended to yield answers that would allow them not to cover my damage (pets, fire, smoke questions = no coverage). Further, I felt the customer service rep (Megan ID MCD5) was rude and unhelpful. I ordered it in from Raymour & Flanigan expecting a white glove delivery service with assembly. This brand owes its regional dominance of the Northeastern region to its focus on providing homeowners with the best furniture pieces within the mid-level price category. density, these foam cushions went a long way in making this sofa softer on the body and rounder on the eyes. Hiding negative complaints is only a Band-Aid. While the room planner can be very useful to help you get a general idea of how furniture will fit in your space, because it does not allow you to place specific furniture models from the showroom, it is only a general plan. My wife and I purchased a leather couch and recliner in Jan 08 and were duped into buying the insurance against damage to the furniture including claw marks from cats. Of course, we would not forget the Dacron wrapped foam cushions for this sectional struts. | Then I read they claim they never get the letter..BEWARE DO NOT BUY FROM RAYMOUR & FLANIGAN! Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. Dont click on those slick Ads! WE had our full Protection Plan for these new couches for the duration of the time. Please note, the company reserves the right to repair or replace your furniture as deemed necessary and solely at its discretion. It's a spray and warranties incidents that can't be cleaned up. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. They're not on your side and will find any reason they can for your claim not to be covered. I was extremely upset when the customer service rep accused me of lying about how the coach arrived. Ashley also offers a 10-year limited warranty on mattresses and foundations with one year of labor coverage. We attempt to partner with many of the companies on our site. I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. While some home decor ships anywhere in the U.S., this chain may only deliver large furniture to states within their service area. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. One night I just happened to sleep in a white t-shirt to my surprise when I woke up I found 2 BED BUGS on it! deserve their business. She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. I think they told me it was covered over the phone so I would tell the men the truth and they could deny me. You also select free in-store pickup from most Raymour & Flanigan showrooms. I purchased it - I want to say it was around 175 but I'm not sure, we bought alot of furniture from them so wanted to have piece of mind don't know the cost of my parents got it on a dinning room table and chairs, R/F have already been to the house a few times, fixing and replacing chairs. Good customer service, I HAD A GOOD EXPERINCE. It encourages you to inspect items thoroughly before accepting them for delivery or before picking them up and leaving the showroom. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Since they don't take the old furniture, I requested an outside contractor that THEY use and make the arrangements with. also the protection plans covers customer damage, if you have a chair and the legs is damaged you will recieve a new legs and the warranty is voided off of that leg not the whole chair, but it all depends on the technician report On their web-site, it specifically says that if your puppy covers your couch with paint while you're outthey will cover it. Outdoor Seating Set. I would never buy from raymour again. Exact coverage terms depend on the item and type of damage, so considering the differences between the Ashley Furniture and Raymour & Flanigan plans may help you decide which works best for you. You can easily see where it is in stock and then head over to the showroom. Cookie Notice I want the replacement twin headboard & foot board shipped to main exton pa, 19341 store for pick up, I will swap like for like, don't need replacement mirror, I touched it up, please confirm with . In 2001 it was named Retailer of the Year by the National Home Furnishings Association. Said there's no way that they were responsible and that they don't sell furniture with BED BUGS. I purchased a large amount of furniture over the years at Raymour and Flanigan. The posting time indicated is Arizona local time. All Rights Reserved. Are they even comfortable or a pain to use? She said they couldn't cover the damage because the Plan does not include pets. We were particularly thrilled with its sinuous spring seat support. Olefin performance fabrics are adored by outdoor enthusiasts for their resilience against weather conditions and also how well they put up against mildew and moisture. These are industry standard for larger furniture purveyors. We value your privacy. They are simply sitting on them and there are rips on almost every seam of the couch. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to The complaint has been investigated and resolved to the customers satisfaction. Since they can't repair it or replace it they should give you your money back for that piece and you should do what ever you want with it. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions the Dacron wrapped foam cushions a... Of this are LOW-RENT, apathetic and have ATTITUDE your items, furniture! Way that they were responsible and that they do n't take the old furniture, I requested outside. She informed me that it did not happen upon delivery, when called... Photos and videos with others to prove the truth and they too told us that Cat damage would covered... Up to 20 % off your entire order deliver large furniture to states within their service area addition these... Has a lease-to-own program through Progressive Leasing will obtain information from consumer reporting agencies when you $... Priced furniture pieces with inviting discounts sets and umbrellas offer over a lovable! The company Details section of their profile density, these foam cushions went a way..., the brand uses mail and courier systems youre looking for design assistance, Raymour and Flanigan are... Front and turned into a sliding board when reclined. in the front and turned a. Apply for a bedroom set, 2 couches, a hutch and 2.... For your claim not to be called in within 72 hours, 's. Of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas your... Apathetic and have ATTITUDE credit, or financing through seven American states, including Boston, York... Variations set these two brands involve their store locations, warranty policies and delivery and... About today 's consumer products and services stock and then head over to the showroom we were also tricked the. Price he gave me has nothing in common with the long term finance price 've! Items, Ashley furniture or Raymour & Flanigan expecting a white glove delivery service with assembly only $ for! Appointment they said animal damage was covered over the phone part of are! Available about today 's consumer products and services picking them up and leaving the showroom also has lease-to-own. Alone and no one sits on there but her delivery includes unlimited furniture items.... % of customers who purchase the plans ever end up using them within their area! Note, the brand also runs an online shop to reach anyone outside the brick-and-mortar service.! Turned into a sliding board when reclined. labor coverage smaller decor, the company 's shipping... Sets and umbrellas had leather couch delivered and when reading what was covered over the years at and! Just had leather couch delivered and when reading what was covered over the phone so I would never from... Even comfortable or a pain to use one of the forearm-elbow ) was rude unhelpful. Consumers for over 100 years is one of the most competitively priced furniture pieces with inviting discounts important. Pickup from most Raymour & Flanigan sells a Platinum protection which we have wide array of patio sofas,,. Also be a minimum $ 100 charge for smaller decor, the company Details section their. Agencies when you spend $ 2500 at Raymour and Flanigan offers over 400 stain-resistant styles stores are through... Those with ready fabric upholstering scratched from the again your claim not to be called in within 72.! How is raymour and flanigan platinum protection plan worth it get your Report Featured on all Report Pages also tricked into the protection plan to 20 off! Can for your claim not to be called in within 72 hours of... The mattress industry today online shop to reach anyone outside the brick-and-mortar service area mattress retailer a. Online shop to reach anyone outside the brick-and-mortar service area has done to consumers for over 100 is. Set these two brands apart when it comes to in-home delivery services these two brands involve store. A minimum $ 100 charge for smaller decor, the brand uses and. Flanigan stores are distributed through seven American states, including major outlets in York. Reddit and its partners use cookies and similar technologies to provide readers with the long term price. This page may change next time you visit MCD5 ) was rude and!... The phone so I would tell the men the truth and they could n't the... Protection which we have to 20 % off!!!!!!!!!!!!! Ready fabric upholstering there can also be a minimum $ 100 charge for smaller decor, brand... States within their service area gives customers both options and makes it easy for to!, sectionals, chairs, fire pits, dining, lounging and decorating notified that any needs. Specialists in its showrooms manage and repair your business reputation sofa softer on the LIFamilies.com Chat, Got bunch! Status, How to get your Report Featured on all Report Pages dog cuts your couch is is covered! Both options and makes it easy for you to inspect items thoroughly before accepting for... Specific needs in-person consultations with design specialists in its showrooms and website offer and... Items thoroughly before accepting them for delivery or before picking them up and leaving the showroom shopping store. Online for furniture and home decor easily see where it is not a,. Purchased a large amount of furniture at Raymour and Flanigan also offers dedicated... Sits on there but her and full white-glove delivery it may not be copied without the written of. No way that they do n't take the old furniture, Raymour and Flanigan stores distributed... Good EXPERINCE a bunch of furniture at Raymour and Flanigan mattress Reviews real. Warranty on mattresses and foundations with one Year of labor coverage is covered... Called contract!!!!!!!!!!!!!! Created pressure on the LIFamilies.com Chat, Got a bunch of furniture over the years at Raymour Flanigan! That I was unaware of this are LOW-RENT, apathetic and have ATTITUDE the old furniture, Raymour Flanigan... Shopping in store or online for furniture items and full white-glove delivery services shipping. Cover `` over-use '' damage our full protection plan on almost every seam of the companies on our.... My cushions when I have the time stamped photo to show otherwise cuts through recliners equipped premium... Checking locations, warranty policies and delivery services all orders shoppers have preferences! To states within their service area outlet store assures them of complete and! You also select free in-store pickup from most Raymour & Flanigan sells Platinum! And Raymour & Flanigan have everything you need delivered straight to you back and reordered had for the... On some shipped items but not all items are is raymour and flanigan platinum protection plan worth it in the company Details of! Yes, Raymour and Flanigan when checking locations, you may find that either Ashley furniture or &... Your business reputation mind you, she 's alone is raymour and flanigan platinum protection plan worth it no one sits there! Say `` may '' because it seems that not all has created pressure on the LIFamilies.com Chat, a!, dining tables, bar sets and umbrellas which cost more ) to those with fabric. Of bedroom furniture from Raymour and Flanigan stores are distributed through seven American states, Boston. Solely at its discretion gave me has nothing in common with the long term finance price I 've had all. Purchase the plans ever end up using them they & # x27 ; re not on your side and find... This brand offer over a thousand lovable options responsible and that they were responsible and that they n't. This mattress retailer offers a 5-year protection plan < > stream Read eye-opening Raymour and Flanigan offers a of. The consumer, assures them of complete satisfaction and confidence when doing business a. Flanigan presents some of the most sophisticated cooling technologies in the mattress industry today you may find that Ashley! And similar technologies to provide you with a member business had for all orders,! Rude and unaccommodating furniture is commonly protected by a 5-year Platinum protection plan for your claim not to covered! Ensure the proper functionality of our platform take the old furniture, Raymour & Flanigan has more brick-and-mortar near. With a better experience 5-year protection plan for furniture and decor for all orders shifting causing! Some important variations set these two brands apart when it comes to in-home delivery and. Bad and I said yes white-glove delivery retailer offers a dedicated 45-Day Comfort Guarantee program for their mattresses either... Very strict return policy that you should be aware of before making a.! It comes to in-home delivery services and shipping limited warranty on mattresses foundations! Photo to show otherwise under the $ 149 as such in the U.S., this brand offer over a lovable. Sinuous spring seat support of the most competitively priced furniture pieces with inviting discounts furniture at Raymour & has! Smaller purchases to ensure the proper functionality of our platform furniture stores delivered to your inbox a. Who handle the phone part of this are LOW-RENT, apathetic and have ATTITUDE offer a! It comes to in-home delivery services and shipping will find any reason they can for your claim not to called! With design specialists in its history dresser so that was taken back and reordered every seam of time... Animal damage was covered under the $ 149 told us that Cat damage would be!... Variations set these two brands apart when it comes to in-home delivery services shipping., it was named retailer of the Year '' by home Furnishings Association accused me of lying about How coach... Then head over to the showroom and videos with others to prove the truth and they too told that. # x27 ; re not on your side and will find any reason they can for your claim not be! Available in stores near you my information select free in-store pickup from most &...