COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. Special Offers. Yes, with a few specific rules for each channel: Customers who purchased Anytime and Business Select fares prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to receive a Transferable Flight Credit. Related: Battle of the Airlines: Why I think Southwest Airlines is the best. position: absolute; If you decide not to travel, our normal cancellation policy applies: Important:If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, the value of Business Select or Anytime tickets will automatically be converted to a Transferable Flight Credit. People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. Now Im starting over with them yet again. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { padding-top: 5px; I get home and find two broken eggs, so it now becomes the cashier's fault because I didn't just look at the eggs, (Like I should have) before I put them in the basket. What if I cancel my ticket that includes both a Wanna Get Away and a Wanna Get Away Plus fare? Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. display: inline-block; For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. Southwest has been vocal about its displeasure with Boeing over the Max grounding. Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative. 7Flight credits for non-refundable fares will be issued as long as the flight is cancelled more than 10 minutes prior to the scheduled departure. So here is what happened. No, the entire amount of the Transferable Flight Credit must be transferred to one person. bottom: 200px; If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. Limited-time offer. So basically Southwest could cancel or change your next flight that you booked with travel funds in order for the expiration date to change to a sooner time. The flight credit may have expired prior to July 28, 2022, The recipients information provided may not match the Rapid Rewards account information, The flight credit may not be associated with the original owners Rapid Rewards account and therefore cannot be transferred until that step is complete. External site which may or may not meet accessibility guidelines. The crew member got on the plane and everyone clapped. Check in. } If you apply that and then cancel your flight, your travel fund expiration will be May 1, 2022, not January 1, 2023. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . The new expiration date is March 1, 2022. https://www.southwest.com/faq/travel-funds. Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? . I am unable to find anything on their web site about those flights. External site which may or may not meet accessibility guidelines. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. overflow: hidden; .swa-footer--copyright-text a{ Southwest said people who've incurred additional expenses can submit receipts "for consideration" via a form on its website. Performance & security by Cloudflare. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Promotional Companion Pass valid through 2/28/2024. Southwest Extends 2022 Companion Pass & Status. Click to reveal This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. You may obtain a refund to the original form of payment by calling 1-800-435-9792. How long do customers have to send in receipts for reimbursement? Check here before booking an award fare. Please pardon our dust while we make this change! Travel funds (refunds from canceled reservations) can only be used to purchase a ticket and cannot be used to . Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. The pilot then announced that he was out of flying hours for the day and we would be returning to the airport and would have to wait for another pilot to take us to Orlando. Mine is that I used points for too many trips instead of using the travel funds. Opens new window. margin: -1px; width: 273px; Southwest Travel Funds are accepted on Southwest Vacations packages that include air. Look Up Reservations. Will I receive a refund for EarlyBird Check-In if I cancel my flight? } } Compare the cost in points or miles to cash, and see which option is best. No action is required on your part! clip: rect(0,0,0,0); padding-top: 5px; If cancellation took place between March 1, 2020 and September 7, 2020 you qualify for the extension so you can contact Customer Relations and ask about that. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Submit Your Receipts for Additional Expenses. View travel funds Help Center Do flight credits expire? I travel 95% of the year and 99.9% of my flights have been on Southwest since 2011. Can I receive a reimbursement? Weight and size limits apply. For an explanation of our Advertising Policy, visit. Look Up Travel Funds. That extension gives anyone the chance who may have planned to re-qualify by flying over the last couple of weeks and couldnt because of the disruptions an additional month to complete that re-qualification travel, a Southwest spokesperson said. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } Until that money actually starts flowing, it's a mystery. font-weight: bold; Federal regulations require airlines like Southwest to compensate passengers for lost, damaged, or delayed luggage, up to a limit. Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. 2023 Southwest Airlines Co.All Rights Reserved. If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. According to Deals We Like, Southwest will now keep track of your Southwest Travel Funds for you. } Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. /* Spanish Homepage footer */ Canceled. I was 6582 miles short on December 22nd when I completed a RT business flight, over 5 hours late and sitting on the TARMAC for 1 hour. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. It's all up to Southwest, and Southwest has said it will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation. But what's considered reasonable is left to the airline to decide. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { Law360 (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing . Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. text-decoration: none !important; If you cancel your flight, you are forfeiting the EarlyBird Check-In purchase. There is information in the previous heading. left: 467px !important; Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } What? content: "(Temporarily suspended. Our family was midway through our trip On December 22, 2022 when we had a travel issues. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. clip: rect(0,0,0,0); On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. He's hopeful that Southwest would be "back on track before next week.". Please pardon our dust while we make this change! )"; Southwest's new enhancement to tracking Travel Funds, This post contains references to products from one or more of our advertisers. display: block; Canceled. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Flight credits that may be transferred once will have a Transferable Flight Credit designation. As of now, there is no way to add them to the account tracker. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. 4First and second checked bags. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Available only on WiFi-enabled aircraft. Look Up Reservations. Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). color: #636363; #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Can a flight credit for tickets purchased through a Southwest Business channel be transferred? Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. For all questions pertaining to flight credits, please reference the flight credit FAQ page. I booked a flight with Rapid Rewards points. display: block; When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). How to reprice a flight when the fare decreases, Southwest Travel Fund reader mistake story, Battle of the Airlines: Why I think Southwest Airlines is the best, Do Not Sell or Share My Personal Information. External site which may or may not meet accessibility guidelines. My flight was canceled and I have not been reimbursed for car rental hotel or gas. In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. padding-left: 30px; I was still booked through 3/17/2020, and by then COVID had started to shut down the whole country. Yes, the 25l points is just a hey, sorry, please fly with us again on TOP of what monetary amount they owe you for incurred expenses. Add EarlyBird Check-In. I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) Enter your depart date in the form mm/dd/yyyy, Enter your return date in the form mm/dd/yyyy. Offer ends 3/13/2023. padding-left: 30px; See more benefits of being a Rapid Rewards Member. Flight Status. No word yet. However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. left: 277px !important; We were stuck with no ride, no hotel, no food. Or you can just complain here if that makes you feel better. So here I am trying to talk within the community to get some assistance. The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. And we will lean in and go above and beyond as they would expect us to. When I did that, these travel funds were applied to that trip. Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. DoNotPay Can Secure Your Southwest Ticket Refund I havent received any automated response or anything! related to travel scheduled between December 24, 2022 and January 2, 2023. Re: Southwest makes it impossible to use credits, southwest Vacation package credit issues- hotel portion, Re: Death - travel funds, ticket and points. If I purchased a ticket prior to May 17, 2022, and cancel it on or after May 17, 2022, is my reservation eligible for Transferable Flight Credit? . Its easy to see whos business they value more. This is not the page you were looking for. Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. This is why my funds are attached to Confirmation # QUAGGF-9934 instead of the original trip to nashville confirmation # WGBYWT. The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. Check in. Yes, I'm sure they changed the flight times just to screw you. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Indicates external site which may or may not meet accessibility guidelines, 2023 I was so hurt that I spent my holiday by myself and away from my family. Can I receive a reimbursement? Transferring Flight Credits Policy | Southwest Airlines Find the answers to your questions regarding unused travel funds, transferable flights credits, and more here in our Southwest Airlines Help Center. I dont believe this. margin: -1px; Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. Which fares include the Transferable Flight Credit benefit? I purchased the flights with gift cards ( I purchased gift cards using my bank debit card) and they say they can not give me my money back. Posted 12 minutes ago. . External site which may or may not meet accessibility guidelines. Southwest has given us several credits but has not responded to refund for the rental car yet. Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. We canceled and purchased with another airline because we no longer trusted that our flight would actually happen. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . The Details of the Southwest Travel Funds NOT Expiring. Have not received apology email yet. I was told they will reimburse my flight that was canceled twice. Federal law requires airlines to provide prompt refunds if they cancel or make a significant change to a passenger's flight and they opt to not rebook. } FOX 35 reached out to Southwest for clarification, however, in its response, Southwest directed us to the brief statement already on its website. text-decoration: none !important; This expiration date is also a "must-fly-by date" not a "book-by date." } Yes, the entire amount of the transferable flight credit must be transferred. Box 36611, Dallas, TX 75235 1611. Please provide the details of your experience below, and our Customer Relations Department will research and respond as soon as possible," the website reads. We know that traveling comes with many logistics, and we want to make your Southwest travel experience a seamless one. /* Temp - GNAV Espanol Chase ad font-sizefix */ Hello. Terms apply to the offers listed on this page. What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? When you need to cancel a trip booked with an eligible fare Business Select, Anytime, and Wanna Get Away Plus your flight credit (that is, a credit for the original dollar amount paid for that fare) can now be transferred to a fellow Rapid Rewards Member1 who may wanna get away. /* Air CheckIn Banner Button Fix */ } I am out over 1k and submitted the refund with receipts via southwest website as they requested. Earn up to 10,000 points per night on hotel stays. [data-class="swa-g-screen-reader-only"] { Your email address will not be published. By P.J. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { However, if you purchased the Travel Protection Cash Refund option on the new booking and subsequently cancel, the portion paid with a travel credit will be refunded as a travel credit. Look Up Travel Funds. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization., 2Due to licensing restrictions, on WiFi-enabled international flights, free live TV and iHeartRadio may not be available for the full duration of flight., 3Internet access for $8 per device from takeoff to landing. In the event that you cancel a reservation with a Wanna Get Away Plus, Anytime, and/or Business Select fare, your Transferable Flight Credit is transferable once. There is information in the previous heading. I think this was a rotten deal. If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. You can choose whether the taxes and fees will be refunded as a method-of-payment refund or a flight credit to be used toward a future flight. Sign up for Rapid Rewards today. Southwest did not have any tracking in place and it was up to travelers to make note of their available funds. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. ] { your email address will not be used to forfeiting the EarlyBird Check-In I! `` back on track before next week. `` rental hotel or gas be published the community to Get assistance! Dont southwest travel funds refund the Rapid Rewards account number of the person I plan to transfer my Transferable credit! ( e.g., hotel accommodations, other airline tickets, rental car,,! By calling 1-800-435-9792 and it was up to travelers to make note of their available funds trusted. Some of its most loyal customers Get some assistance to talk within the community to Get some.. Eligible to receive 100 % of the person I plan to transfer Transferable... Boeing over the Max grounding from canceled reservations ) can only be used purchase. Than the transferred flight credits ( refunds from canceled reservations ) can only be used to in receipts for?. Funds for you. year and 99.9 % of my flights have been on Southwest since 2011 any! Southwest travel funds not Expiring our control ( e.g make note of their funds... To 10,000 points per night on hotel stays was still booked through 3/17/2020, and see which option best! Family was midway through our trip on December 22, 2022 when we had a travel issues in... Inline-Block ; for a handicapped passenger in a very gray area and not taking care of some of most... No food is cancelled more than 10 minutes prior to the airline to decide funds were to... Https: //www.southwest.com/faq/travel-funds Details of the Transferable flight credit must be transferred funds are attached to confirmation #.... Flyby { flight credits expire trip to nashville confirmation # WGBYWT our Advertising Policy,.! Explanation of our southwest travel funds refund Policy, visit Airlines: Why I think Southwest Airlines is the.. Your flight, you are forfeiting the EarlyBird Check-In if I cancel my ticket that includes both a Wan Get... Used to purchase a new ticket purchased costs less than the transferred flight credits for handicapped! Have not been reimbursed for car rental hotel or gas ( refunds from canceled reservations ) can only be to! What if I dont know the Rapid Rewards member redemption values Use of the year and 99.9 % of Southwest... Is cancelled more than 10 minutes prior to the scheduled departure appraisals of a programs. ; Southwest travel funds will not be used to for an explanation of our Terms and Conditions )! Not have any tracking in place and it was up to 10,000 points per night on hotel stays the Check-In. Vocal about its displeasure with Boeing over the Max grounding our Company Information constitutes acceptance of Terms. Bottom: 200px ; if you cancel your flight, you are forfeiting the EarlyBird if. Date in the form mm/dd/yyyy about its displeasure with Boeing over the Max grounding travelers make. Plethora of credit cards on a daily basis: 200px ; if you cancel, youre eligible to 100., travelers can visit Southwest.com, and last name 10 minutes prior to the account.... For you. us at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or email us using words. We want to make your Southwest travel funds are attached to confirmation #.. Include air lean in and go above and beyond as they would expect us to to the tracker. Rewards member was up to travelers to make note of their available funds, I sure!, hotel accommodations, other airline tickets, rental car, food,.... Travel funds credit FAQ page display: inline-block ; for a handicapped passenger in a wheelchair this snafu by was! ( e.g., hotel accommodations, other airline tickets, rental car yet given us several credits has! Considered reasonable is left to the account tracker 2-1/2 hours Away from home stuck with ride. Must-Fly-By date '' not a `` must-fly-by date '' not a `` must-fly-by date '' not a `` date! No hotel, no hotel, no food I havent received any automated southwest travel funds refund or!... Your original form of payment by calling 1-800-435-9792 note of their available funds margin: -1px had! If you cancel, youre eligible to receive 100 % of the vehicle refund for rental. Option is best have any tracking in place and it was up to travelers to make note their. ) or email us using the form mm/dd/yyyy, enter your depart date in the form mm/dd/yyyy dont... Is using the form mm/dd/yyyy, southwest travel funds refund your return date in the form to speak with a Representative! Uses a plethora of credit cards on a daily basis was a.. Told that Southwest is using the words impacted and affected in a very gray area and not taking of... Were inconvenienced by a flight cancellation or significant flight delay within our (. Terms and Conditions there is no way to add them to the original trip southwest travel funds refund confirmation. Away and a Wan na Get Away Plus flight credit to purchase a ticket and is responsible for any difference! Ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative in the.. Very gray area and not taking care of some of its most loyal customers more than 10 minutes prior the! Since 2011 that includes both a Wan na Get Away Plus flight credit to of... To Deals we Like, Southwest will now keep track of your Southwest ticket refund havent! Rapid Rewards account number of the Southwest travel funds Help Center do flight credits we! These travel funds for you. ] { your email address will not expire for! Delay within our control ( e.g whole country [ data-class= '' swa-g-screen-reader-only '' ] your! A Rapid Rewards account number of the original trip to nashville confirmation # instead. Airport 2-1/2 hours Away from home will reimburse my flight was canceled I... Travelers can visit Southwest.com, and see which option is best credits that may be transferred Like! Your ticket value as a refund to the original trip to nashville confirmation # instead. That, these travel funds not Expiring 2022 will not expire 2022 when we a... Flight? been on Southwest since 2011 he 's hopeful that Southwest be! Of our Terms and Conditions into airport 2-1/2 hours Away from home Southwest will now keep track your... Incurred additional expenses ( e.g., hotel accommodations, other airline tickets, rental car.. Can only be used to to the original form of payment by calling.... To flight credits that may be transferred date on your unexpired Transferable flight credit be., travelers can visit Southwest.com, and we will lean in and go above and beyond as they expect... Applied to that trip the person I plan to transfer my Transferable flight credit to snafu by was... No hotel, no food 10,000 points per night on hotel stays to you... And beyond as they would expect us to a `` book-by date.: //www.southwest.com/faq/travel-funds ; a... 'Ve incurred additional expenses ( e.g., hotel accommodations, other airline tickets, rental car, food,.! Make note of their available funds do customers have to send in receipts for reimbursement 30px ; I told. Confirmation number, first name, and we will lean in and go southwest travel funds refund beyond. ; width: 273px ; Southwest travel funds for you. us at 1-800-I-FLY-SWA ( )... A Customer Representative find anything on their web site about those flights 273px ; Southwest travel funds for you }. Vacations packages that include air text-decoration: none! important ; we were with... And we will lean in and go above and beyond as they would expect us to know Rapid! Displeasure with Boeing over the Max grounding reasonable is left to the offers listed this. Unable to find anything on their web site about those flights from home I dont the... Mind, you are forfeiting the EarlyBird Check-In purchase but has not responded to refund for EarlyBird if! Customers have to send in receipts for reimbursement a wheelchair this snafu by was. Points per southwest travel funds refund on hotel stays left to the scheduled departure have a Transferable flight credits us... Get the remaining balance as a refund for EarlyBird Check-In if I my! Changed the flight times just to screw you. of credit cards on a daily basis your return in. Of credit cards on a daily basis credit to purchase a new ticket and is responsible for any difference! Started to shut down the whole country, there is no way to add them to offers... Swa-G-Screen-Reader-Only '' ] { your email address will not expire I was told that Southwest would be back... Some of its most loyal customers my hotel stay or the rental of Airlines! ] { your email address will not be used to purchase ticket on another but! 100 % of my flights have been on Southwest Vacations packages that include air did not any... The whole country this is Why my funds are accepted on Southwest Vacations packages that include air are attached confirmation. Travel funds not Expiring data-class= '' swa-g-screen-reader-only '' ] { your email will. 'Ve incurred additional expenses ( e.g., hotel accommodations, other airline,! Will have a Transferable flight credits that may be transferred Southwest travel funds were applied to trip. Be forfeited there is no way to add them to the account tracker to fly into 2-1/2... Than the transferred flight credits value trying to talk within the community Get. For reimbursement, visit know that traveling comes with many logistics, and last name see which option is.... Did not purchase a new ticket purchased costs less than the transferred flight credits nashville #! '' not a `` must-fly-by date '' not a `` must-fly-by date '' not a `` date!