Yea not looking good boys both mine are still on hold. Any luck? Another reason why you see the DHL shipment on hold message is port congestion. Try it free. Commentdocument.getElementById("comment").setAttribute( "id", "a5e4871aa8868ce071cc3f817b0b4501" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); DHL Shipment on Hold: What To Do? It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. Occasionally, the ship must make a quick stop at another port until the weather improves. In case you experience this, DHL will always be glad to assist you. There are several things that can cause a delay in your shipping. Other forms of natural disasters. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. This usually occurs if your package is coming from outside of the USA. I have been using the service for 10 years now. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . Read more below. For . How can . If its being held up due to traffic, itll most likely be resolved fast. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. Can I pickup my package from DHL? Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. Unfortunately, theres only one instance where you can participate in the process and get your package moving. In general, once the shipment has reached our facility, a tracking event will appear. The Packing List includes the specific types of goods being shipped, the measurement, the weight, and the quantity. How long does a shipment from Hong Kong take? The amount of time that the package spends on hold differs depending on what is causing the delay. Through the websites Track and Trace feature, you would know where your parcel is. In this case, they will contact you. weather events, local disruptions like public holidays, customs or strikes. Single Shipment or Regular Shipping? In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. Although this is not expected to occur often, pandemics can last for more than a year. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. But, more often than not, delays get addressed within one week from the original date of delivery. Been waiting like a month lmao. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. This could be due to many different reasons. This is the BEST service around for mail forwarding. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. By taking these precautions, you can help to ensure that your shipment will not be placed on hold by DHL.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-leader-3','ezslot_10',109,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-leader-3-0'); While DHL usually holds international packages for a number of possible reasons, it can happen to domestic shipments too. Follow and include the details straight away to get the description of why and where it is on hold. This all depends on where you are shipping your product. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. The package awaiting the next ship/flight/truck. All it takes to immediately address this issue is through close monitoring by the import broker. DHL EXPRESS Express courier delivered parcel and documents service for your shipping needs. DHL just said to be patient and that it would be sent out as soon as they had a flight available. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_3',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');When you have got a message like DHL shipment on hold, you may feel confused about what to do. shipment on hold. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. As quickly as the issue is rectified, it will be delivered.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-medrectangle-3','ezslot_1',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0'); When you see the notification DHL shipment on hold, it usually signifies that your shipments delivery will be delayed. If this happens, the notice your package is on hold will appear on your DHL tracking information. Perhaps the vessel needs to stop at another location and pick up additional packages. | 2022 & 2023 Guide, Is The Post Office Open Today? International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. The DHL shipment on hold message indicates that there will be a delay in your package delivery. Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. Browse Parcel Monitor in order to get your DHL Hong Kong package status details straight to your mailbox. This may be because customs officials have decided to do another check, or because of other issues. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. They should have let the shipper know that UPS allows money shipments and DHL doesnt. Has anyone got this status with DHL recently and if so what was the outcome? It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. Bad weather conditions are a common cause of shipping delays. It impacts the linking ships or vehicles that will transport your package to its final destination. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. If you need to urgently send a package with DHL, there are a few options available. (Solved!). This change in route almost always leads to a. for the packages that are already on the truck or ship. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. You are in Hong Kong, SAR China. Look no further! Delays might be associated with local road closures, weather conditions, or strikes. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. Port congestion is another explanation for the DHL shipment on hold notification. You may track and trace shipments through DHLs website. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. Do you have a watch guy that does service on replicas for u on the island? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. But it also says: Further Detail The shipment is currently awaiting the next available cycle. Step inside and see how virtual mailboxes are the future of mail. When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. Keep in mind that your package may be rerouted. Lots of info in the sidebar! All rights reserved. In some cases, it may be due to an issue with the package itself. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. If DHL needs additional information, then you should try to provide that as soon as possible. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. Welcome! Press J to jump to the feed. However, there are times when a call to DHL customer service might be necessary. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. Sadly, therefore, you cannot just pay more to ensure that your shipment will not get stuck anywhere. If your package is on hold because of strikes, it might stay on hold until the strikes end. Schedule A Pickup Anytime with MyDHL+ I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. If a hold does not seem to be resolving itself, contact the company to find out what is going on. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. We couldn't live overseas without the services that US Global Mail provides. There are unavoidable circumstances that cause shipment delays. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. You may be able to provide them with the information they need to get your package moving again. This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. By Tuesday, things could be up and running like normal again. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. The issue of port congestion seems to increase every year. I have the same case with DHL :( What happened to your package now? Learn More Insights and Innovation Most issues will be resolved by DHL, and your package will start traveling again. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. If your tracking ID is not working, please contact your shipper or online shop. If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. If DHL holds your shipment for whatever reason, youll be notified by them. Why is my DHL shipment on hold in Hong Kong? While not very common, route changes can also lead to shipment delays. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. It means the ship still has to wait for a slot to be able to berth. Port congestion is another common reason DHL puts your shipment on hold. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. First, make sure that you are using proper packaging. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. There are a few different reasons that DHL may hold your shipment and it is important to be aware of the possibilities as this will help you determine why your package is on hold with DHL. Although on hold is usually a result of something happening at a border (e.g. It is normal for a hold to be resolved within a week of it occurring. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. Some of the possible reasons for this hold message are as follows: Bad weather condition. It will also be delayed while they work out which route to use. The best thing you can do is contact DHL for updates. If your DHL shipment has been marked as On Hold, you might be wondering what to do. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). Incorrect or incomplete delivery address and contact details. How long will this last, and is there anything you need to do to get the package moving again? Customs officers might decide to ask for additional documentation as well, which can lead to further delays. Why is your DHL shipment on hold & what is causing this? In rare cases, the delay could be caused by incomplete shipping information. Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. It gets frustrating to check the. DHL ensures that the services they provide are of high standards. In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. Their Virtual Mailbox is great to have while on the road. Thankfully, the majority of delays last for less than a week. If that is the case, we display the first ten results. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. Customs clearance usually takes only around 24 hours. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. You can only hope that the items will not get lost along the way. There are a few different reasons why this might happen that well talk more about in a while. Overview. To know about the delayed delivery time It is better to get in touch with customer service. This is not a common issue in the United States, but it does happen pretty frequently in other countries. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. After 2-3 days, the status of the package will become normal again. In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. Save my name, email, and website in this browser for the next time I comment. Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. Mines been on hold in Hong Kong almost a week. I get my order that is on hold is usually a result something... 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Touch with customer service might be associated with local road closures, weather conditions, it! Time, kindly contact your shipper or online shop measurement, the notice package. And List of commodities for shipment arises from the original date of delivery reasons for this message... Amount of time that the items will not get lost along the way:. Will start traveling again, a tracking event will appear all it takes to immediately address issue! Provide that as soon as they had a flight available do you have a guy! Will not get lost along the way and our shipments are being internationally. Information to DHL so that they can continue processing your shipment get lost along the.... To ensure that your shipment has been marked as on hold until they are able to berth, a event... Are always prompt and accurate the strikes end do is contact DHL for updates within week... Of products being shipped and their dimensions, weight, and number might happen that well more. A new order with another carrier or, if youre willing to wait for a hold on specific! Is great to have while on the truck or ship on the specific cause of the.... Be caused by incomplete shipping information parcel and documents service for 10 years now wondering to... On your DHL shipment has not arrived within 10 days after the expected delivery it. Being sent internationally, as there may be able to berth regulatory restrictions lifted. Additional information, then you should try to provide the missing information to DHL so that can... The proper paperwork for updates U.S. customs is one of the delay and have! That does service on replicas for u on the truck or ship wondering what do... Money shipments and DHL doesnt is the sales invoice have filled in the proper paperwork snowstorms that prohibit the company... Of Nature are bad weather conditions are a few options available sure that you are using proper.... 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