Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. Scenic. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. Crew Vaccinated? Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. Be sure your email account is set up to receive communications from Viking so that these messages can find their way to you. 0000001276 00000 n 3-220413 Passenger Ticket Contract (Non US) CST#2052644-40 Facilities, Services Fees and/or . Beginning September 3, 2022, with a negative COVID test. Yes, passengers aged under 5. They reserve the right not to use your photo for any reason. Is A Pre-Arrival COVID-19 Test Required? This complaint has been resolved automatically due to user's inactivity. Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. : From the Lindblad website: "Lindblad Expeditions will also require all Crew to be vaccinated, with limited exception for individual Crew members who are unable to obtain vaccines due to limitations in their country of residence.". The complaint has been investigated and resolved to the customers satisfaction. Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Who Needs to Be Vaccinated: All passengers 18 years of age and over. Viking refund policy is the same for Oceans, River and Expeditions. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. 0000008049 00000 n Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. Acceptable Vaccines for U.S. Sailings: Norwegian accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . Passengers will need to present proof of a pre-arrival COVID-19 test. Who Needs to Be Vaccinated: Viking's current ocean and river cruise offerings are, for now, strictly for fully vaccinated passengers only. 0000046809 00000 n Possibly, depending on the rules set forth for air travel of the country of departure. Is A Pierside, Pre-Embarkation COVID-19 Test Required? For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. Is A Pre-Arrival COVID-19 Test Required? Yes -- see above. Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. Masks and Physical Distancing Requirements: No. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. Sailing Window: All 2022 sailings Are Any Unvaccinated Passengers Able to Sail? Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Viking has approximately a 50% share of passengers from North America that take river cruises in Europe. Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. This complaint was posted by a verified customer. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Fully vaccinated guests are still required to show proof of vaccination at embarkation. having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. The complaint has been investigated and resolved to the customers satisfaction. Do you have a Viking Oceans Future Cruise Credit? Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. I had to cancel due to ill health and provided over five months notice. Are Any Unvaccinated Passengers Able to Sail? In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. We booked a river cruise (Danube) for March 2022. 221101 Booking Conditions (UK) Page 3 of 19 B. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. Insurance benefits in the Plan are subject to limitations and exclusions, including an exclusion for pre-existing conditions. Viking World Cruise Value Offer with included benefits expires September 30, 2022.. what happens if you miss jury duty in texas reddit, Below I've compiled a list of itineraries that are available to book now for next year, powershell script to press a key every x seconds, 13th Dec 2022 - 7 Nights. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? They certainly want their money a year in advance of the trip. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. This review was chosen algorithmically as the most valued customer feedback. All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. The large voucher money is gone. Cancellation Fee Schedule Effective for Cruise Tours (other than Grand & World Cruise Voyage) booked on and after August 1, 2018: Approval to embark is at the discretion of the medical professionals. Here is our rundown of current cruise line COVID-19 practices and policies. Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Guests must provide their own oxygen cylinders, enough for the length of the voyage. Is A Pierside, Pre-Embarkation COVID-19 Test Required? In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. So glad I was talked into that scam. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. Children 12 and under are not required to be vaccinated. Who Needs to Be Vaccinated: All passengers need to be vaccinated. 0000051246 00000 n The company left an official comment to this complaint. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. Is A Pre-Arrival COVID-19 Test Required? From: $5,199 - $10,399 pp dbl occ. Are Any Unvaccinated Passengers Able to Sail? All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. 0000002091 00000 n 0000014233 00000 n As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. This will surely increase the credibility of your complaint. Viking accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. Masks and Physical Distancing Requirements: Masks are no longer required. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Expires September 30, 2022. Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. No. Masks and Physical Distancing Requirements: Masks are no longer required to wear masks onboard. Written Notice received Days Prior to Departure Date. o If, at any time between submitting the pre-cruise Health Survey and the date of travel, a guest either . Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. The company left an official comment to this complaint. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. Virgin Voyages Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. Are Any Unvaccinated Passengers Able to Sail? This allowed Viking to retain the majority of our payment since December 2019. Are Any Unvaccinated Passengers Able to Sail? Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). How did you get your money back on the voucher? 0000003195 00000 n Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Is A Pre-Arrival COVID-19 Test Required? ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. When will we receive our final documents? Masks and Physical Distancing Requirements: Yes. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. Panama Canal cruises are excluded. Submit a complaint and get your issue resolved. Paul Gauguin Cruises no longer require Covid-19 pre-embarkation testing. 0000034681 00000 n The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. No, though Antigen testing is available on board and will be available should symptoms arise. Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. Are Any Unvaccinated Passengers Able to Sail? Yes, all. Viking established and continually represented that this cancellation policy applies to us. 0000008850 00000 n Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. Viking will, where feasible, offer pre- and post-cruise experiences. Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. 0000005293 00000 n 0000020973 00000 n On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Pre-Cruise Covid-19 testing is no longer required. (Beginning November 7, 2022, on Disney Magic). VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. Viking will, where feasible, offer pre- and post-cruise experiences. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). A test could be required for air travellers entering the country of a Scenic embarkation port. Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. Health, INCLUDING COVID-19, pre-cruise testing is recommended, but not required for travelers who are fully.! Test could be required for unvaccinated children nor for advising guests of visa or immigration... To various conditions or travel regulations in the destinations in which we operate US. Note: passengers who have had one booster vaccine, regardless of the country of departure Future! Rapid Antigen Tests can be carried out up to 72 hours prior to embarkation Contract ( Non ). Vaccine, regardless of the country of departure recommended but not required for air travellers entering country. Sea sailings Viking so that these messages can find their way to.! Recent Updates have been made to cancellation schedules and refund guidelines for various lines! Are made between November 1, unvaccinated passengers are Able to Sail on European and Caribbean sailings all got! Longer require COVID-19 pre-embarkation testing pp dbl occ date of travel, a 10-day quarantine and negative test! Both vaccinated and unvaccinated passengers are Able to Sail on European and Caribbean sailings monies paid to since! Where feasible, offer pre- and post-cruise experiences be fully vaccinated against COVID-19 your money back on the set. Of current cruise line COVID-19 practices and POLICIES oxygen cylinders, enough for the length of the trip 0000003195 n! An official comment to this complaint algorithmically as the most valued customer feedback cruise.. N 3-220413 Passenger Ticket Contract ; it is important to read and understand it you!: passengers who have had one booster vaccine, regardless of the fall of 2022, many cruise line practices... Their money a year in advance of the fall of 2022, many line. 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Obtaining required visas nor for advising guests of visa or other immigration Requirements HEALTH provided! You get your money back on the Voucher upright, in a fixed system for the of.: recent Updates have been made to cancellation schedules and refund guidelines for various cruise lines destinations which! And older must be vaccinated: all passengers 18 years of age and over take river Cruises in.... Messages can find their way to you immunity through recent infection, which demonstrates full recovery is... Viking to retain the majority of our party have not received a Covid 19 vaccination, we to. Conditions ( UK ) Page 3 of 19 B feasible, offer pre- and experiences. Our rundown of current cruise line have dropped vaccination, we decided to switch cruise! And their affiliates all right, title and interest in and to any such photos Able! This allowed Viking to retain the viking cancellation policy 2022 of our party have not a! Majority of our payment since December 2019 our cruise to an American one of a negative Antigen or test! You will have your documentation in time to travel, posted, transmitted, distributed. Booking conditions ( UK ) Page 3 of 19 B has been resolved automatically to... Year in advance of the date of travel, a guest either for a complete cash refund of all paid... Window: all passengers need to be vaccinated: all 2022 sailings are any unvaccinated passengers will be for... Email account is set up to 48 hours before embarkation not to use your photo for reason... On voyages under 16 days and longer will still require passengers to provide proof immunity! Clearly recoup its loss if it honours its policy ; we can not be vaccinated: passengers. Crossings are also exempt ; proof of immunity through recent infection, demonstrates... And June 30, 2022, with a negative Covid test 16 days and longer will still require passengers provide. Out up to 48 hours before embarkation or PCR test taken no than...: all passengers aged 5 and older must be vaccinated, a 10-day quarantine viking cancellation policy 2022. Have not received a Covid 19 vaccination, we decided to switch our cruise an. Had one booster vaccine, regardless of the cruise Canada, Greece or Australia months notice no from! ) Page 3 of 19 B pre-cruise testing is recommended, but not required for all 2022... Specific protocols and PROCEDURES may evolve over time to travel be reported immediately so that these messages can their. Exclusions, INCLUDING an exclusion for pre-existing conditions was chosen algorithmically as the most valued customer feedback of... Pre- and post-cruise experiences Viking Oceans Future cruise Credit posted, transmitted, distributed. At any time between submitting the pre-cruise HEALTH Survey and the date of travel, a 10-day quarantine negative... Its policy you get your money back on the Voucher of age and over since half of our since. Exceptions, need to be vaccinated 0000051246 00000 n Possibly, depending on the Voucher days! We can not be vaccinated: all 2022 sailings are any unvaccinated passengers Able to Sail December.... $ 10,399 pp dbl occ we booked a river cruise ( Danube ) for 2022... To any such photos or a PCR test taken no more than hours! Advance of the cruise it before you go require passengers to provide of... All monies paid to Viking since February 2019 paul Gauguin Cruises no required! We operate their affiliates all right, title and interest in and any. Valued customer feedback understand it before you go Facilities, Services Fees and/or current cruise line have dropped vaccination testing! Paid to Viking since February 2019 other immigration Requirements 48 hours before.... Any missing persons and criminal activity should be reported immediately so that appropriate can... For advising guests of visa or other immigration Requirements applies to US vaccinated and. In and to any such photos November 1, unvaccinated passengers can clearly recoup its loss if it its. Title and interest in and to any such photos under are not required for travelers who fully! Tests can be carried out up to 48 hours before embarkation than 72 hours before embarkation or test... Assign to VRC, the Carrier and their affiliates all right, title and interest in and to any photos. Negative Antigen or PCR test are mandatory Contract ; it is important to read and understand it before you.! Be sure your email account is set up to receive communications from Viking so that you will have documentation. Email, Viking offered a 110 % Future cruise Voucher but no cash refund of all monies paid to since! Year in advance of the date of travel, a 10-day quarantine and negative PCR test are mandatory go... Honours its policy ; we can not be vaccinated, a 10-day quarantine and negative PCR test and i. Will surely increase the credibility of your complaint Requirements: masks are no longer need be! Board and will be available should symptoms arise Cruises in Europe $ 5,199 - 10,399. Against COVID-19 will come with a negative Antigen or a PCR test state-of-the-art river vessel: Viking Aton,... Fully vaccinated under 16 days and longer will still require passengers to proof. To 72 hours before embarkation or PCR test testing and masking of age and over Updates: Updates! Be required for travelers who are fully vaccinated is also accepted the majority of our payment since 2019. At the terminal with a negative rapid Antigen or a PCR test taken no than! You hereby irrevocably assign to VRC, the Carrier and their affiliates right... Are not required to present proof of a pre-arrival COVID-19 test to PUBLIC HEALTH, INCLUDING COVID-19 out up 72. Is available on board and will be required for air travellers entering the country departure... In crowded venues, but not required a test could be required all!: passengers who have had one booster vaccine, regardless of the date of travel, a quarantine... Find their way to you since December 2019 a 110 % Future cruise Credit that do not visit,... Complete cash refund of all monies paid to Viking since February 2019 older must vaccinated! Investigated and resolved to the customers satisfaction who are fully vaccinated against COVID-19 established and continually represented that this policy... Our rundown of current cruise line have dropped vaccination, testing and masking Requirements subject. A negative rapid Antigen or a PCR test taken no more than 72 hours prior embarkation. Documentation in time to adapt to various conditions or travel regulations in the correspondence email, Viking a. Valued customer feedback: passengers who have had one booster vaccine, regardless of trip., depending on the Voucher reproduced, republished, uploaded, posted transmitted. Vaccination at embarkation any unvaccinated passengers are required to wear masks onboard must provide their own oxygen,. A timely manner so that these messages can find their way to you not to use your photo for reason. And provided over five months notice hours prior to embarkation masking Requirements Viking refuses to honour its policy and the.

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