The routes, service and loyalty programme nose dived shortly after as the American influence on profits over service took hold. I took a taxi to the airport and arrived at about 0615 for the 0830 planned departure of VS3 to New York, with a flight time of around six and a half hours. Despite multiple attempts to connect, the in flight wifi just wouldnt work for me on any of my devices. Im Amanda, an Australian who has called London home for over 15 years. It is a 1 x 1 x 1 horizontal configuration, so it doesnt really matter if you have a middle seat when it comes to space or ease of getting in and out of the seat. But my friend who I was traveling with also had problems with them. The minimum was 780 pounds, we bid 795 .. that was rejected, at the airport they accepted 812. Then, four coveted seats 3A, 5A, 3K and 5K are flush against the window for those all-important photo ops in the sky. especially when it came to the rickety ventilation grate next to the armrest. Itineraries The newest A350 planes are fitted with The Booth. New Upper Class Menu: Welcome champagne and snacks - Including full bar service and the reintroduction of cocktails and barista style coffeesr Dine service Starters Pear Waldorf Salad, baby pear, toasted sunflower seeds and loverage leaves (v) Smoked duck breast, fennel and dill salad, Seville orange marmalade and crostini Entree Once the flight took off, it was clear that there were several empty seats in the upper class. The clubhouse has the most innovative and tasty offer in the world of business-class lounges. I now have a new laptop, so I will update this next time I fly with Virgin Atlantic. The configuration of the upper-class cabin is quite unique in the world of business-class cabins. Virgin Atlantic has updated its in-flight menus and it's seriously upping the ante for its Upper Class (the airline's version of First Class). We tried every variation of turn it off and turn it back on again before finally admitting defeat. Find Premium flight deals. The amenity kit contained actual socks that youd want to keep (as opposed to the usual tubes with no ankle, given away by most airlines). It really is such bad business practice to pretend like all their business class seats are equally appealing. Another point worth noting is that service is generally started at the front of the cabin, meaning the farther back you sit, it could take longer for you to get those all-important food and drinks. The ground experience at Heathrow was (as usual) exceptional, the food good, and the service, save for a couple of blips, an absolute blast. Cookie statement | And forget about arriving into T3 at LHR with any hopes of making a connection within a span of at least a 3 hour ordeal if you have to change terminals 2.5 hours to bus from T3 to T5 to catch an intra-Europe BA flight exhausting and stressful. During our final approach I had to carry out quite the act of contortion, to snap this quick picture of the Golden Gate Bridge. Evidently numerous passengers before me had fallen foul of this trap, in a desperate bid to find viable storage space. I covered all of the costs of my return Upper Class flights with Virgin Atlantic. The seats and layout was a let down. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Its a nice to have I guess, and we made the most of it catching up with colleagues, but it isnt the same as the bar and while I completely understand the economics of why the bar had to go (and before that, the on-board massage), its a reminder of the economics of air travel. Your email address will not be published. Help yourself to fresh fruit and a selection of sweet and savoury snacks from the bar. Which flipped down completely revealing a special sleeping surface under the seat (much like the old Singapore A380 seats). It might be worth noting that the Loft, an area that was designed as a social hangout to replace the bar, is situated at the back of the cabin. Deltas new suite product (this one without doors) are a huge improvement over their old biz class product, and given the choice between Delta and Virgin codeshare flights, its Delta that wins out in every possible way. Not just 30 upper class seats but 44 packed in like sardines. But I want to start with a big thank you to Virgin Atlantic. Plus, your own feed of TPG content. + -. Quite possibly the least healthy meal Ive ever seen in my life, especially since I was back on the champagne at this pointbut delicious nonetheless. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. 1- When arriving LHR by taxi you check in at a private upper class area very far from the maddening crowd. A small snack basket had been set up but there was no permanent bartender or indeed much uptake from other passengers wanting to use this space. Naturally, I filmed my experience for my YouTube channel: Virgin uses Terminal 2 at Manchester, which is a much weaker premium experience than its other bases at Heathrow or Gatwick. The crew were very happy to set up a meal for us here and commented that it was a great idea! Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Traveling for spring break? Our clients benefit from the best available rates on hotels, in addition to: All of your points earning, elite benefits and stay credit will be honoured, as hotels consider our bookings to be direct bookings. Overall I was very satisfied with my 22 inch wide seat on the 787-9. With some exceptions, the general standard is absolutely fine, but its not exceptional. (NB I use skyscanner.net to compare costs across airlines for both premium economy and business class). Related: A350 suite showdown: British Airways' Club Suite versus Virgin Atlantic's Upper Class Suite. I specifically booked this airline, time of departure and am connecting because I wanted to fly the A350. Upper Class is Virgin's most premium upgrade available. It offers a host of additional benefits which add the most luxurious touches to your flight experience. Assorted Fruit Sours Candy Balls - 5lb. Alongside my drink I was served a packet of sour cream pretzels. Virgin Atlantic offers three cabins of service: Virgin Upper Class, Virgin Premium and Economy. A list of partners is here. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. The taxi was allowed to drop me off at the drive through check-in, which saved the new 5 drop-off fee on the forecourt of Heathrow. Once we were on board the plane though, things improved. There are several dishes to choose from, some of which are familiar, some that offer a few unexpected delights. Virgin Atlantic by Natalie Clarkson 20 October 2021 If you're planning to jet off with Virgin Atlantic soon, take a peek at its brand new onboard menu. I was much more successful on the return overnight flight, and it also reminded me how good the Virgin flight attendants are, something I had forgotten in the two years Ive been away. Created for the most discerning kids, a variety of familiar dishes can be pre-ordered in My Booking or by phone. If you're spending your cold hard cash or splurging your stash of Flying Club miles on an Upper Class ticket, then there are definitely a couple of decisions to make before you click that confirm button. The best seats, without question, are on the A side where passengers face a wall, rather than facing other passengers. Despite the aggressively beige appearance, the food was delicious. The Booth takes two people and can be booked with the crew. 2 My wife and I were traveling with our grandkids (ages 10 and 7). Main was a choice of one of the following: Pan-fried seabass, creamed mashed potatoes, grilled vegetables and a lemon butter sauce, Pepper chicken masala, carrot and beans poriyal, yellow dal and coconut rice, Kadai paneer, onion pulao, aloo saag and yellow dal, Black forest tart with berry compote and chocolate soil, The cheese plate included Emmental, brie, Danish blue and was served with grapes, mango chutney and crackers. The design of the cabin feels incredibly sexy, elegant and funky, and has a slightly futuristic look, almost reminiscent of what I feel a spaceship would look like. Now we are on the 787 and I am super claustrophobic. The new Virgin Atlantic Upper Class suite on ther airline's A350-1000 is a huge step up from the Upper Class seat offered on Virgin's other aircraft and in many ways is a very good seat indeed. New Upper Class menu: 1. The cutlery was full sized and of course the iconic Wilbur and Orville salt and pepper shakers were present too with crew encouraging passengers to take them home. You wont be surprised to read that there was virtually no wait to get through security. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Read More, WELL TRAVELLED + BOUTIQUE HOTELS + ADVENTURES = THE BOUTIQUE ADVENTURER 2020 The Boutique Adventurer Travel Blog . The price is 21.99 for the entire flight, and it was reasonably quick. You can order from our Extra Bites menu featuring an array of tantalising choices from cream tea to our popular burger, destination-inspired tasting plates and superfood salads.. The current welcome offer on this card is quite lucrative. Though these two aircraft are very different in many ways, the layout of their Upper Class cabins is pretty much the exact same. Virgin has altered the layout of its Club House lounge at T3, with the removal of the spa and the addition of some Peloton cycling machines. Here is a typical Upper Class meal service for March: Welcome drinks upon boarding Drinks and snacks after takeoff Main meal Mozzarella and tomato salad with micro basil and cress (v), or Ciabatta roll with butter followed by Roasted chicken breast, potato pure, sauted spinach, girolles mushrooms, Bourguignon sauce or The trays had a tablecloth integrated into them, as opposed to the crew setting a tablecloth directly on our tables. However, the wine and bubbles on offer were a considerable notch up from premium economy. After a couple of minutes peeled away and then headed off to New York. My return flight from Delhi to London was also a day flight. There is also wifi on board courtesy of Inmarsat and T-Mobile, with is GX KA Band wifi connectivity. I got this to work, but it was quite beyond me to understand how it worked so I just used the touchscreen. Having said that, if the crew dont demonstrate this feature, in my experience, no one uses it, and certainly on our flights both to and from New York, one of which was a day flight and one of which was a night flight, I didnt see anyone use the door. We also like there to be some flexibility to the service, so on many flights we offer 'Extra Bites' you can order at any time. In Upper Class we focus on offering you high quality, innovative food with attention to detail. The Virgin clubhouse at Heathrow Terminal three has a buffet offering. Red wine: Villa dei Fiori, Primitivo, Italy, or Esquinas, Malbec, Argentina. Our menus are designed to compliment your departure time, origin and destination, served throughout your flight on designer linens, plates and cutlery. The first being that the window seats on the Airbus A330-300s and 787-9 Dreamliners (rows A and K) actually face inward into the cabin, rather than out of the window. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. When I booked these flights they were scheduled to be operated by an A350 with a competitive product but unfortunately theres a huge chasm in seat quality on Virgin. - it is worth upgrading to Upper Class if you can afford the upgraded fare. Even better, it has its own elevator (with its own little red carpet), which takes Upper-Class passengers up to security, where Virgin Atlantic Upper Class has its own security area. We spend a lot of time, thought and effort creating our award winning meal service, with a painstakingly curated drinks menu to perfectly accompany it. Having said that, most people dont notice it and so ask a neighbour to help them if they arent tall enough. Our Clubhouse has something for everyone: Fine dining prepared to order, a deli bar for quick bites, breakfast options and a generous selection of wine, beers and spirits to wash it down with. I cant think of a modern Business Class product that I would be less inclined to fly in than this. The cheese plate was composed of Snowdonia rock star cave-aged cheddar, Shropshire blue, Somerset brie with grapes, plum and ginger chutney and crackers. Virgin Atlantic has also added to its pre-order menu, where Upper Class and Premium customers can pre-select their inflight meals between 72 and 24 hours of departure. Im always happy to get a decent amount of protein when flying but overall this dish was very dry and felt unfinished. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. However, once she got on the flight, she was confronted by an angry male passenger with his family who insisted that these were his seats, which was quite unpleasant. In Fall 2019, the long-awaited A350 started flying to New York (JFK) and is slowly being . I opted to skip dessert since neither the cheese nor the coconut dome appealed much to me. Choose from our four-course menu, including a selection of starters, mains, desserts and topped off with a delicious cheese course served with port. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. There were three choices for the main meal: Chicken and wild mushroom pie with colcannon mash, garden vegetables, and a red wine sauce, Butter chicken curry with coriander rice, garlic fried okra, mini naan bread, and chilli garnish. However, I cant help but wonder what it would be like if you were to fly in these seats with a crew that was having an off day. The lack of a proper toiletries bag isnt great as is only having a flat or upright offer for the seat. I think there are various reasons for that. We had problems in the transit area of Delhi airport due to a lack of staff and a broken printer (believe it or not, the transit area at Delhi airport does not take electronic boarding passes). On this leg dinner (which was served around 11 am local time) was as follows: Tandoori Chicken bites with a cucumber, baby tomato and pepper salad, Barley salad with feta cheese, spring onions, cucumber, cherry tomatoes, olives, pomegranate seeds, and a lemon mint dressing. We booked the A350 and they changed the plane and time on us! Secondly, its debatable just how much extra privacy it gives you anyone walking past can look down onto you sleeping just as they would normally. A great selection of premium wine, beer, spirits and soft drinks can be served at your seat, at the bar, or in The Loft.*. Im Amanda, an Australian who has been living in London for over 16 years. The newest Upper Class offer is in the Airbus A350-1000 and it has a seat width of 20 inches as does the A330-200. The A350 Upper Class seat is a new introduction to the Virgin Atlantic fleet, and is definitely a step above the seat on their A330s and 787s. To see a video of that previous trip for the inaugural of this new Upper Class Seat, see the below video. Such a shame that you arent able to guarantee the A350 on longer routes. Absolutely hated the seat configuration. Other than the shoe cubby, the only dedicated storage space was integrated into the left hand armrest and this was barely large enough to fit a phone and a passport. It was incredibly kind of them and so thoughtful, as we hadnt even asked. 5 slices of smoked duck breast from a packet, a few dry slivers of bread, a dollop of chutney and some fennel shavings. So worry to hear about your experience, Ive never flown Delta but hear great things. + -.Upper Midland Products [3PK] Candy Jars For Candy Buffet With Candy Scoops - 48 Oz Clear Gumball Candy Buffet Bar Containers Set Plastic Candy Display Jars With Lids Check out our party candy buffet selection for the very best in . Upper Class passengers with Virgin Atlantic can enjoy a full-service meal in the lounge at the airport before boarding (the Virgin Atlantic Clubhouse at LHR is fantastic, by the way). Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Virgin's business class lunch menu (for flights departing between 10am and 4pm) includes a turkey, brie and fig jam sourdough melt. We also sampled this at Virgin's media launch of the new menu held at the airline's Brisbane hangar, although the dish was served fully-plated from Boeing 737 meal carts by Virgin crew. We may receive compensation when you click on links to those products. Once on board, Virgin Upper Class doesnt feel much different from sitting in premium economy. However, for an added feel of privacy and those views that we live for, any A and K window seat is slightly better than a D or G seat. The crew on our flight were fantastic and also helped to make up for some of the shortcomings of the hard product. 21 Most Dangerous Roads in the World (2023) Travelers Need to Know. Virgin even calls these seats suites and went on further to come up with names for them. Specialty coffee can be ordered as well as some fun smoothies and juices. Just returned from LHR on this plane. What makes it a unique Upper Class product is that these four A330-200 aircraft were purchased from Air Berlin when the airline went bankrupt in 2017. Virgin is nothing but a huge marketing scam now as far as their Upper Class goes fool me once, my fault fool me twice wont happen again. Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. As far as economics are concerned, I feel the same way about the wines on board (and this is true of many airlines, so not picking on Virgin here). I was fiercely loyal to Virgin up until 2012 when their upper class was still state of the art. Each seat is on an angle, so they are next to each other rather than side by side. I understand the lounge in T2 is nothing on the T3 Lounge. The crew were very friendly and welcoming during the boarding process. this is a review updating some thoughts I had about the seat (suite) having now flown it a third and fourth time (because of the return trip back from New York the following day). Which aircraft offer Upper Class seats? Since we were planning to see Metallica a couple of hours after landing, I figured it would be a good idea to try and get some sleep beforehand. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. We picked seats 5A and 6A, figuring that it would be a good idea to be neither too close to the galley nor too close to the bar. And such times it seems churlish to point it out since it looks like you arent willing to help! The Virgin clubhouse at Heathrow Terminal three has a buffet offering. Cheese plate Wensleydale with cranberry, cheddar, chutney , grapes and crostini. UC has no such thing as a dress code. Virgin Atlantic places Upper Class at the front of its Boeing 787s, with 31 seats in a 1-1-1 layout: Window seats are labelled 'A' and 'K', with the centre spots as 'G'. Learn more. The best seats for leg room (or more accurately, foot room, are the bulkhead seats in row 1. We have throw caution to the wind and booked upper class from London to Antigua in Nov. Has anyone flown upper class recently. would avoid VA on this plane for total lack of privacy. Over 8 years later, Virgin are still flying an almost identical seat, when many airlines have private suites with closing doors in Business Class. So, if you like to spend your time in-flight gazing out the window, then you might end up with a stiff neck by the end of the flight. Virgin Clubhouse at Heathrow Terminal 3 reopens - take a look 15 July 2021 by Rob Burgess The Virgin Clubhouse lounge at Heathrow Terminal 3 reopens - and we were there Links on Head for Points may pay us an affiliate commission. Once at check-in my documents were quickly checked and there was no queue at the dedicated fast track security. Back then I was blown away by the experience, since I only really had economy and a handful of 90s Business Class experiences to compare it to. Judging by my seat, there are still a few teething problems (the IFE not working properly and the seat frequently jammed, and I know another seat in Upper Class stopped working altogether) but in time I suppose the engineers will sort that out. A very resounding YES! Online check-in failed and we then spent 40 mins standing at the Upper Class wing check-in desk whilst agent tried to get hold of the ticketing desk downstairs to resolve it. The key difference of course being that BAs Business Class lounges were never good, Your email address will not be published. I was flying from London to Bhutan via Delhi and got an excellent deal with Virgin Atlantic on upper class I was shocked by how reasonable the price was compared to flying with Virgin Atlantic upper class to the USA. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. And if you want to use the magazine rack to store a tablet or laptop you then have to find somewhere to store the headphones that the airline provides. Virgin Atlantic releases stunning new in-flight food options - this is the menu Starters include pear and Waldorf salad or smoked duck breast followed by choice of braised pork cheek, roasted. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. The wonderful Virgin Atlantic staff brought her up to the bar in Upper Class and got her a glass of champagne. Food and drink Whichever cabin you're travelling in, you'll enjoy delicious food and drinks throughout the flight. Boutique Hotels If it were a newer plane, I would definitely take Virgin Atlantic Upper Class versus its competitors at the same price. Looking for an alternative booking now. Seldom travelers may not get enough value to warrant the cost. Four Seasons Amman - Executive Suite living room, Two main positive points missed: Bed widths on these planes are 33 inches. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. We'll run a soft credit check to find special offers, but it wont affect your credit score. It isn't, however, completely flawless and the narrow footwells and the lack of storage space around the seat are going to irritate quite a few . 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