I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. It goes against our guidelines to offer incentives for reviews. The sewer line is PVC, so roots were never the issue. He went over paperwork and the hold harmless clause. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S BBB Business Profiles are subject to change at any time. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. Well start sending you the news you need delivered straight to you. Share your photos and videos with others to prove the truth of your words. 21601, Read full review of Roto-Rooter Group and 1 comment. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. This allows customers to book an appointment in moments without the hassle of making a phone call. In the meantime, we gave about 11 profiles. Customers is satisfied. Thank you They would not discuss pricing on the phone. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! I was notably upset. Roto-Rooter were very polite and friendly and sent me an email. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. How can they keep on ripping people off like that. If you have an issue on a Sunday, save your time and dont call them. He told me that problem was caused by 2 ply paper and long hair. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. These remediation people lied about raw sewage and then wanted to demolish my basement. We value your privacy. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We received the following reply from a supervisor: After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. I declined the service. So, he cabled again under the original service warranty. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. Issue resolved. This past Was he a plumber or a plumber technician? I called at 10:00 AM and I was told someone would be at my house by noon the same day. Part of the drain pipe is exposed in the basement and has never leaked. He really knew what he was doing. While there was more, this is the short version. Thank you." Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. BBB Business Profiles may not be reproduced for sales or promotional purposes. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Emergency Service. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. This type of complaint reflects less on the company as a whole. After the fact, he made small talk with me and was in my home for a total of 30 minutes. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Now, its too late to call anyone to get out here today. The second Rotor-rooter technician left. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. This review was chosen algorithmically as the most valued customer feedback. Beware. Do yourselves a favor and use someone else. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. Heck I could be a new one for less! On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Also contacted my insurance to get directions for filing a claim. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. Well, 2pm came & went. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. I have a clean out so it was easy access. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. Convenient. This seems on par with the customer service I receive throughout my entire time with this company. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. The plumber that came out told me their rate was $440.00 an hour. On the bill, technician stated there were wipes in sewer line. I asked him to put lid back on septic. At that point I told him I had built custom homes for 35yrs. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . They stood behind their 30 day guarantee. Trusted & Recommended Since 1935. Desired outcome: An $800 estimation is too far from the $200 final cost. [protected] We were billed $1,354.40. He tried cleaning the toilet, which did no good. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. I was offered an appointment a few days out, I accepted the appointment. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. It appears that the valve is just to old and would need to be replaced. We was willing and able to put in the toilet. I called Roto Rooter and they had someone come out to assess the damage. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. Hello, Parts and supplies: $725+ Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. Well guide you through the process. Desired outcome: Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. We can fix your plumbing problem and clean up your water damage. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. Again, nothing but excuses. Thats nothing. The servicemen did a great job and clean up the water problem. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The other was not. Unsubscribe easily. I call insurance and tell them I don't want to file a claim. 2. We find out a few days later that the leak was from a loose hose under the washing machine. IMO, Roto Rooter should be your LAST call, not your first. Should have gone straight to replace. The 1st man that came out wanted to only give us a price for clean up. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. I want a refund of $2,964.91 for the services I did not need. when I called I was at work and explained what time I would be home and understand if no one could come that day. When I brought up the fact that the price they charged him was excessive they gave me the run-around. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". BBB Business Profiles are provided solely to assist you in exercising your own best judgment. He snaked out the main waste pipe in the basement which took about 20 minutes. Was told someone would call me when they were on the way. Total Rip Off do not use this company you will be upset. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. Your people are encouraged to overbill and lie about the work they do. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Three times & cancel you as a business is not run like that. Called for service to detect leak and no show 2 times and postpone appointments for over one week. When we talked to the neighbor. $655 per hr. Average of 16 Customer Reviews. Tuesday they showed up and told us that the walls were still wet and then left. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. I also think they shop over my insurance deductible. Got about a 6 inch size fibrous amount of rolled up roots. No call, they never showed up. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. Today, they are repairing some leaking piping under the house. Pros. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. They also left fans for the week-end to dry out the dampness that remain. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. We provided 3 services for unit **. Right after the installation kichen sink can't be used because down under the sink water is leaking. On December 29, 2022, Roto-Rooter installed replacement faucets. The labor is approximately $800, and there is a fee of 1.6% to get the materials. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. We called again today, and the plumber stated there would be a 40.00 minimum charge. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. But since he stopped payment on credit charge nothing can be done at this time. So I called Britton. I would like a partial refund. Better Business Bureau: The contract he signed was not explained to him and he was not provided with a paper copy of the contract. He left the job undone. . International Association of Better Business Bureaus. Well guide you through the process. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. Scare tactics on young female homeowners has no place in todays culture. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? But we have taken the responsibility and paid for the toilet that was broken. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. EcoPlumbers charges us much less. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. I admit I have never needed a plumber before. **** ********** ***, **** ***** Then, the plumber calls, not the dispatch and says I'm 1 hour away. Later found out he charged 152.00 an hour! He didnt tell until I wanted itemized information about the costs. They Saud he'd now arrive at 2pm. Dissatisfied. I couldn't be happier with my service from Roto-Rooter. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Better Business Bureau: The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. EVER. He quoted $750, and the other plumber charged $229. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. Not wanting to mess with RR again, I call EcoPlumbers. Claim your profile to access Trustpilots free business tools and connect with customers. Lastly, Sean (****) arrived to give a camera inspection. Copyright 2022 Consumers Unified LLC. We have had 4 licensed plumbers out to assess the damage your full-service,. 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